System Outages and Maintenance
Clients experiencing 'Internal file store' errors
- A number of clients have reported an 'Internal file store' error message when attaching documents to their application.
Scheduled maintenance
- Wednesdays from 6.00 am to 8.00 am AEDT (GMT + 11). The eLodgement systems may be unavailable during these times.
We apologise for any inconvenience this may cause.
For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance
Contact Us
Visa Enquiries
Information and contact details to assist you with your visa enquiries.
National Telephone Numbers
Information on telephone numbers available in Australia.
Departmental Offices
Locations and contact details of our offices in Australia and around the world.
Panel Doctors
Panel doctors and some of the radiologists appointed by the Australian Government to perform medical examinations for entry into Australia.
Compliments and Complaints
Make a compliment, complaint or suggestion regarding our services.
Related Topics
Media Enquiries
Information on how you can contact the department's media centre.
Citizenship Enquiries
Information and contact details to assist you to find out more about Australian citizenship.
Immigration Dob In Line
Advise the department about a person working or living illegally in Australia.
Privacy and Freedom of Information Enquiries
Information on how to request or amend your own information held by the department.